Member Reviews (3)
- BrexiFirst to ReviewDec 23, 2013
This well may be my first negative review. My wife and I go to Aspen frequently, and Brexi has been one of her favorites. I, not so much. But, last night, Dec. 22, (Holiday Season) we had reservations my wife had made 2 weeks previously at 6:45. Neither of us liked the time, as we had massages that day ending 45 minutes before and little time to prepare. My wife had tried to get 7:30 reservations, but was told that was the only time available. When we arrived we were told our reservations were for 7:45! We explained the whole situation and why that could not have been the case or a mistake on our part. They were very unsympathetic, even when my son, who was with us, explained that the exact same thing happened last Holiday Season and was only corrected when he, an investment advisor in NY, had gone to the trouble of getting a written confirmation which he had in hand. Once they saw proof of their mistake in writing, our table suddenly appeared. Not last night, because they don't care without evidence. I guess it's a game to maximize the attention on more regular customers at prime dates, to the inconvenience of those that don't come often enough to matter. Move people's time around as you wish. BE WARNED! There are lots of places with better food and much better customer care in Aspen. And, if despite this you choose Brexi, have documentation.