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Congress Plaza Hotel

520 S Michigan Ave, Chicago, IL 60605
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Who Likes This Place?

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These scores tell you how well-liked a place is in each Tribe. Gogobot Tribes are groups who share a certain travel style, like Family Travelers or History Buffs.

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  • 98%
    History Buffs
  • 75%
    Luxury Travelers
  • 73%
    Local Culture

Member Reviews (11)Write a review

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  • Congress Plaza Hotel
    Gogobot Editors' Choice
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    + 11
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    5 Oct 11, 2013

    Chicago's historic and haunted hotel is a great choice for a bit of luxury with a tale to tell. Al Capone reportedly spent time here, and so many U.S. Presidents held meetings here that it earned the hotel the nickname 'Home of Presidents.'

    Recommended for:History BuffsLuxury Travelers
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  • Congress Plaza Hotel
    CaitB
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    + 7
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    5 May 08, 2013

    There is so much history for this hotel. The Congress Hotel is said to be the most haunted place in the Windy City. It was built to accommodate travelers to the World’s Fair in 1893.

    Recommended for:History Buffs
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  • Congress Plaza Hotel
    Leilani Chanel
    1 Feb 05, 2014

    Lets start off by saying I travel A LOT(3-4 Different Hotels A Week) When I walk into a hotel I at least expect it to l o o k like one. When I check in, I also expect excellent customer service. I am NOT looking to have an asshole to tell me "Im not going to check you in because youre tapping your card on the desk." You would expect a little more class from a woman who has not been provoked in any sort. So imediately I ask to speak to the manager, she claims she is the manager. Only to find out through the general manager that is in fact NOT a manager at all. Afterwards I left because the nasty attitude alone, was enough for me to not want to check in at all. I called to Orbitz wanting to recieve my money back on a room Ive never even stayed in. The hotel policy stated that if I wanted to cancel, it would have to be 24hrs before so I wouldnt be recieving my money back. Luckily, my credit card company has me covered, especially after speaking to the general manager. I will NEVER refer this hotel to anyone I know. This was not going to be the first time I stayed here. This is not just one occurance, I could go on and on about the stench of a room and hallway to the reckless housekeepers who obviously doesnt know how to clean around a tub or sink when its clear as day someone was taking a bath but I wont. Happen once shame on them. Problem twice? Shame on me. I am truely DISGUSTED With this hotel and the name they created but never lived up to.

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  • Congress Plaza Hotel
    Amanda Boleman
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    + 8
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    4 Oct 24, 2013

    Walking into the Congress Plaza Hotel feels like entering another time period. Colorful mosaics and early 20th century artifacts allow you to escape from the hustle and bustle of the modern city outside and with two restaurants, a fitness center, gift shops and an abundance of banquet halls--you may never have to leave the hotel during your stay! Unless you're afraid of ghosts. Don't be alarmed, but this place is reportedly haunted. All I wanted to do during my visit was scare myself by getting lost in the hidden stairwells and corridors throughout the place. I couldn't help but think that Congress could be a lot better if they put a little money into renovating the interior of the rooms, which looked pretty shabby and run-down compared to some of the more grandiose features of the lobby and banquet rooms.

    Recommended for:History BuffsLocal Culture
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  • Congress Plaza Hotel
    Estrella Zijlstra
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    + 2
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    3 Oct 12, 2013

    Location is great, near the Millenium Park, the lake and the start of the marathon. But it's in bad shape... Weird smell, creepy carpet and wall paper. Needs serious renovation. And how can hotels still charge $10 for 24h Wifi?

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  • Congress Plaza Hotel
    Christopher Jones
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    2 Jun 24, 2014

    I love an old historic hotel as much as the next guy, but there's a certain point when things need to be updated and fixed. My experience with the Congress Plaza Hotel wasn't great. To start, all of the furniture in our room was cheap and scuffed up to death. The room had a funky smell to it and the walls/ceilings all had visually bad repairs. The decor was hideous (bad wallpaper of the hotel's logo, with matching curtains and some very disgusting carpet). The bathroom door was so old and crooked that it didn't even close properly. I know the hotel has a lot of history, and that's great, but I don't think they should be charging the kinds of prices they are without doing a little updating. The only thing this place really had going for it was location.

    Recommended for:History Buffs
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  • Congress Plaza Hotel
    Tami Sanders
    2 Aug 29, 2013

    I thought the staff were a little on the rude side. I like the view but other then that I can't say much about it.

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  • Congress Plaza Hotel
    Marj W
    First to Review
    3 Sep 26, 2013

    great location, great price, incredible view of everything from the 9th floor. is a bit run down, but was a very elegant hotel so has high ceilings, big windows, spacious room for the city, and quiet too. nice linens, marble tile in the bath, huge closet space. Too bad the windows were fairly dirty, but they face the lakeshore so must be hard to keep clean. didn't get 5 stars because you have to pay 10,/ day for internet, and it is a cable (which I wouldn't have been able to use with the ipad) that is only long enough to hook up and sit in front of a dresser! doesn't even reach the table. also, no coffee in the lobby, in room coffeemaker was inconvenient, had to go to dunkin donuts if you wanted coffee early. get a good look at the lobby, pool tables in there too

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  • Congress Plaza Hotel
    Yooseong Hong
    4 Jul 04, 2014

    Old but clean

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  • Congress Plaza Hotel
    Hongo Bong
    3 Sep 26, 2013

    3 days, 2 nights for $160 and is near by magnificent miles... I'm not complaining.

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  • Congress Plaza Hotel
    Eric Thayer
    3 Oct 25, 2011
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OverviewEdit

  • Phone:

    +1-888-271-2681

Description

Located on Chicago's famous Magnificent Mile, this historic hotel is close to the Auditorium Building and Theatre of Roosevelt University and Millennium Park. Additional attractions include Grant Park and Buckingham Fountain.

Features:
Dining options at Congress Plaza Hotel include two restaurant options (Gazebo Restaurant and Rafael Steak House) and a bar/lounge. Room service is available during

... read more
limited hours. Recreational amenities include a fitness facility. This 2.5 star property offers small meeting rooms and business services. Wireless Internet access is available in public areas. This Chicago property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. Additional property amenities include a coffee shop/café, a concierge desk, and an arcade/game room.

Guest Rooms:
There are 871 guest rooms at Congress Plaza Hotel. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. In addition to in-room safes, guest rooms offer phones with voicemail. Televisions have premium cable channels and pay movies. Air conditioned rooms also include desks, coffee/tea makers, electronic/magnetic keys, and irons/ironing boards. Housekeeping is offered and guests may request wake up calls. Cribs (infant beds) and rollaway beds are available on request.



Notifications and Fees:

Please note: Unionized employees at this hotel are currently on strike. Strikes can involve union picketing and public demonstrations, and can affect hotel services.

  • There are no room charges for children 17 years old and younger who occupy the same room as their parents or guardians, using existing bedding.

The following fees and deposits are charged by the property at time of service, check in, or check out.

  • Self parking: US$ 28 per day
  • Valet parking: US$ 33 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Amenities:

  • Business Center
  • Fitness Center
  • Restaurant
  • Room Service
  • Data Ports
  • TV In Room
  • Hair Dryer
  • Air Conditioning
  • Voicemail
  • Electronic Room Keys
  • In-House Bar
  • Meeting Rooms
  • Clothing Iron
  • In-House Dining
  • Wake Up Service
  • Family Rooms
  • Coffee & Tea Maker
  • Game Room
  • Safe
  • Car Rental Desk

Reviews Summary

Mediocre8909 reviews across the web.

  • Guests recommend this hotel for business travelers.
  • Guests say the hotel is perfect for a romantic getaway.
  • Location
    98% liked the proximity to sightseeing.
  • Hotel
    67% thought the cleanliness of the hotel was average.
  • Food
    63% were unsatisfied with the breakfast.
  • Service
    60% said the reception staff was ok.
  • Ambiance
    Acceptable entertainment, said 60%.
  • Price
    Price is tolerable.

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