Tribes: Who likes this place?
What the scores mean:
These scores tell you how well-liked a place is in each Tribe. Gogobot Tribes are groups who share a certain travel style, like Family Travelers or History Buffs.
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- 98%Family Travelers
- 51%Luxury Travelers
User Reviews (2)Write a review
- Granlibakken Resort
- Granlibakken ResortSep 03, 2013
Traveler Beware !
I have been there twice, first time was conference which went Okay, and then, I went back few months later, again with a small business group of 7 people, and had really bad experience with Resort front desk Manager Max Castellon. He was the one made reservation for our lodging. We bought Stay and play package which included vouchers for 2 activities ( total value around $700 ) , at time of the reservation, and I specifically asked for the tree top adventure park activity and on the phone he said there is only one opening left for that, and I confirmed on the phone to book it for us. Later, he also sent in an email asking if we would like to book the Tree Top Adventure , and 2nd time, I responded with email in writing ask him to book it. ( I have the email to approve it ) The night we arrived at the resort, when I saw him, once again 3rd time I checked if it was booked, he said no worries that he will take care of it which I have a witness of the conversation. On the day of the supposed reservation, it was the last activity we planned before we go back home, it turned out he completely forgot about it, as result, we are not able to use our voucher to attending this activities ( Voucher is valued at $ 45 x 7 = $315 of total ) When we went to front desk to question him that, he flatly denied any email from me nor had conversation to confirm the reservation despite we have the written proof and witness of the conversation. He was very rude, difficult, and refuse to admit any negligent on his part, lie thru his teeth, refused to work us in anyway. The two days of stay cost us $ 1750.00 which supposed to including the $ 315 voucher, but because of him we are unable to do so. It also put such bad ending taste in a suppose a pleasure trip. And I will not go back for sure, and will not recommend to others.
The resort self is okay, we stayed at one of their 3 bedroom townhouse, which is quite old and outdated, but it is function, and clean. Travelers beware of the front desk manager. If you are going there, make sure you not trust his words, make sure you personally book all reservations by yourself even he offers to do it for you repeatedly.
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