Island Car and Bike Hire
Member Reviews (3)
- Island Car and Bike HireJan 14, 2014
Our group unfortunately recently rented two vans and a scooter from them. The vans were falling apart. Rips in the seats, hubcaps held on by zip ties, missing stereos, whining fan belts, you name it. Eventually one of the vans stopped shifting out of first gear so they eventually brought us a replacement. It was just as bad if not worse. They were very difficult to deal with and not accommodating at all.
As for the scooter, we took it out for a ride around the island and the rear tire lost air pressure and went flat. This was during the holidays so we went the next day and told them where the scooter tire went flat. They were rude and begrudgingly gave us a replacement which was in rough shape. The person I was working with sat on it to "test" out things for me and I noticed the rear tire was low again. So I requested them to fill it with air. You would have thought I was asking for the moon based on the eye roll I received. I was quite disappointed at the poor attitude and customer service I received.
I ended up returning the scooter early and went to Polynesian car and bike hire to get scooters for our group instead. We should have went there to start with. Night and day difference in quality, customer service and everything else. We would have switched our vans out and gone with them, but Polynesian was out of vans by the time we realized our mistake.
Stay away from Island Car and Bike hire!!!
- Island Car and Bike HireMember ofOutdoor EnthusiastsBudget TravelersBusiness Travelers+ 4First to ReviewJan 14, 2014
Renting a car or motorbike is a great way to see the island. However these guys are totally disorganized. When I turned in my bike they "lost it" and claimed I had not turned it in, threatening to continue charging my credit card until I turned it in. A week later they sorted it out, and did end up refunding me, but a bad business experience with them.