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Mandarin Oriental

776 Boylston Street, Boston, MA 02199
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  • 98%
    Luxury Travelers

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  • Mandarin Oriental

    I love Mandarin Group! I lived in Boston Mandarin Residence for 6 months. Every employee there is kind and competent. The service impeccable. I miss my home in Boston!

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  • Mandarin Oriental

    There isn’t much, if anything, the Mandarin lacks. It’s location on Boylston Street in the heart of Boston’s Back Bay is ideal. The hotel has a currency exchange on its front desk, good for any weary traveler who doesn’t want to scour the area for a bank to change their Euros (or Pounds, Yen, Swiss Francs or about a half-dozen others). When you get to your room, prepare to be wowed. The bathrooms have separate showers and bathtubs, and the toilet is separated from those (as a bonus, there’s a shaving mirror in the shower for those who like to shave in there). The hotel also has both 24/7 room service and housekeeping, and provides an in-room safe. The staff was friendly and also said they’d make any special accommodation we’d ask for, and I wish we had been able to take them up on their offer. One word of advice though, don’t pay the extra $50 for the “premium” view, it’s really not worth it.

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  • Mandarin Oriental

    For such an exclusive brand, the building’s a little on the short side (just 8 floors of hotel rooms) and the view isn’t that great. That’s about all there is to say against this otherwise very plush establishment, which is smack between Hynes Convention Center and Copley Square T stops for those reliant on public transportation (it’s also connected to the Prudential center which is very convenient for shopping). There’s a lot of space here, not just in the rooms but also in the gigantic lobby. The 5-star Spa is a big draw, of course; it's available to non-guests and has a wide selection of different scrubs, baths and massages (one of which has a three-hour minimum). The bathroom is nicer than the bathroom in my house, with not only a separate bathtub and shower but a frosted glass door separating the toilet as well. There are lots of toiletries and amenities included, including a surprisingly nice hair dryer in its own case. The staff is responsive and very informative, if a bit stiff. There’s even an international currency exchange at the front desk, very useful if you’re coming from abroad.

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  • Mandarin OrientalPro 2014
    Member of
    Local Culture
    Outdoor Enthusiasts
    Foodies
    + 4
    • LGBT
    • Vegetarian
    • Luxury Travelers
    • Adventure Travelers

    I was surprised to see some of the really critical comments on the MO Boston on other websites. I thought the property was solid.

    - Bell staff, reception and concierge on the ball and very friendly
    - Rooms were what I would expect. Views aren't great and I don't personally like the choice of sea foam coloring for some of the furnishings but the rooms are solid. Lot's of power outlets in a convenient location by the desk
    - Bar and restaurant have nice modern Asian-influenced design. Food and beverage quality is very high

    Only negative I experienced was that the bar and restaurant staff were a bit of a mixed bag. Some were clearly grumpy and inattentive. Also, seems they don't cross train so even if someone is available they may not be willing to do something until the "responsible" person shows up -- e.g., "let me find my colleague so that she can seat you" in our empty restaurant.

    I'd choose the Four Seasons over this property. The service is much better there.

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  • Mandarin Oriental

    Luxury.

    Recommended for:Luxury Travelers
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Description

The Mandarin Oriental Boston is ideally located in the heart of Back Bay. Nearby attractions include upscale Newbury Street shops and restaurants and the Prudential Center. This hotel's spacious guest rooms and decor elegantly blend contemporary Asian style with New England charm. There is also a high-end fitness center, spa and several different restaurants onsite.

Features.
Dining options at Mandarin Oriental Boston include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include a fitness facility and a steam room. The property's full service health spa has massage/treatment rooms. This 5.0 star property has a business center and offers small meeting rooms, technology support staff, and limo/town car service. Wireless and wired high speed Internet access is available in public areas (surcharges apply). This Boston property has 10000 square feet of event space consisting of banquet facilities, conference/meeting rooms, and a ballroom. The

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property offers an airport shuttle (surcharge). Wedding services, tour/ticket assistance, translation services, and tour assistance are available. Additional property amenities include valet parking, a concierge desk, and multilingual staff. This is a smoke free property.

Guestrooms.
There are 148 guestrooms at Mandarin Oriental Boston. Guestrooms have city or courtyard views. Beds come with Frette Italian sheets and premium bedding. Bathrooms feature separate bathtubs and showers with handheld showerheads. They also offer makeup/shaving mirrors, bathrobes, and slippers. Wireless and wired high speed Internet access is available for a surcharge; guestrooms also offer multi line phones, voice mail, and complimentary newspapers. High definition televisions have DVD players and video game consoles. Air conditioned rooms also include separate sitting areas, desks, minibars, and blackout drapes/curtains. Guests may request refrigerators, microwaves, and hypo allergenic bedding. A nightly turndown service and housekeeping are available. Cribs (infant beds) and rollaway beds are available on request. Guestrooms are all non smoking.

Notifications:

Additional fees and deposits may be charged by the property at time of service, check in, or check out.

    OverviewEdit

    4.5 out of 5
    5 members' reviews
    615 people visited Mandarin Oriental
    Excellent! - 89% of guests recommend
    • Phone:

      +1-888-271-2681

    Amenities:

    • Business Center
    • Fitness Center
    • Restaurant
    • Room Service
    • Pets Allowed
    • Data Ports
    • TV In Room
    • Hair Dryer
    • Air Conditioning
    • Voicemail
    • Electronic Room Keys
    • In-House Bar
    • Meeting Rooms
    • Clothing Iron
    • In-House Dining
    • Wake Up Service
    • Family Rooms
    • Safe
    • Car Rental Desk
    • Mini Bar In Room

    Reviews Summary

    Excellent!140 reviews across the web.

    • Guests recommend this as a luxury hotel.
    • Guests recommend this hotel for business travelers.
    • Location
      100% liked the proximity to shopping.
    • Service
      96% said the reception staff was great.
    • Room
      90% were happy with the bathroom.
    • Hotel
      89% thought it was clean.
    • Wellness Area
      top-notch fitness area, thought 86%.
    • Restaurant
      Recommendable restaurant.

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