Nairobi Serena Hotel
Phone:+254 (0) 20 2842 000
- Business Center
- Fitness Center
- Room Service
- Free Parking
- Data Ports
- TV In Room
- Hair Dryer
- Air Conditioning
- Electronic Room Keys
- In-House Bar
- Meeting Rooms
- In-House Dining
- Wake Up Service
- Family Rooms
- Coffee & Tea Maker
- Car Rental Desk
- Mini Bar In Room
- Show more
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- 98%Luxury Travelers
Member Reviews (1)
- Nairobi Serena HotelMember ofArt & Design LoversLocal CultureOutdoor Enthusiasts+ 6First to ReviewApr 02, 2013
The Serena hotel is a lovely oasis in a busy city. You won't get anything close to an authentic African experience here, but if you need a good night's sleep before heading out on safari then it's a good option. When I stayed there I was disappointed by the beds - I was hoping for a soft mattress after a 20 hour flight. But the staff is friendly and accommodating and the gardens are lovely.
Excellent!103 reviews across the web.
- Guests recommend this hotel for business travelers.
- Hotel100% thought it was clean.
- GroundsBeautiful grounds. Highly appreciated by 97% of guests.
- Service96% found the staff to be very friendly.
- Wellness/Sportstop-notch fitness area, thought 95%.
- Location92% enjoyed the nightlife nearby.
- Food91% found the breakfast to be wonderful.
Dining options at Nairobi Serena Hotel include 3 restaurants and a bar/lounge. Room service is available. A complimentary breakfast is served daily. Recreational amenities include an outdoor pool, a children's pool, a health club, a sauna, and a steam room. The property's full service health spa has body treatments, massage/treatment rooms, facials, and beauty services. This 5.0 star property has a business center and offers small meeting rooms, a technology helpdesk, and technology support staff. Complimentary wireless Internet access is available in public areas. This Nairobi property has event space consisting of conference/meeting rooms and a ballroom. For a surcharge, the property offers an airport shuttle (available on request). Business services, concierge services, and tour/ticket assistance are available. Guest parking is complimentary. Additional property amenities include a swim up bar, a poolside bar, and a coffee shop/café. The property has designated areas for smoking.
There are 183 guestrooms at Nairobi Serena Hotel. Guestrooms have city or garden views. Rooms are individually furnished. Coffee/tea makers and minibars are offered. Bathrooms feature separate bathtubs and showers, phones, makeup/shaving mirrors, and designer toiletries. In addition to complimentary wireless Internet access, guestrooms offer direct dial phones, complimentary newspapers, and in room safes (accommodate laptops). 21 inch LCD televisions have premium satellite channels. Air conditioned rooms also include complimentary bottled water, welcome amenities, and electronic/magnetic keys. A nightly turndown service is offered and guests may request wake up calls. Cribs (infant beds) are available on request.