Taheima Wellness Resort & Spa
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- 98%Luxury Travelers
Member Reviews (1)Write a review
- Taheima Wellness Resort & SpaFirst to ReviewJul 05, 2012
On the surface, this is a beautiful resort. When you get there, it actually looks like the pictures. It's a really gorgeous property. But alas, the beauty is only skin deep.
We found that when we started looking at details in the room, it was subpar. There is not a room safe in every room. Be sure to ask for it upfront. We called the front desk on 3 separate occasions to have a tub unplugged. They never fixed it. In the bathroom, one of the stone slabs had fallen off. So instead of using cement/grout to put it back on, they just drilled 2 dry wall screws in to it. The A/C in the bedroom points straight at the bed. So you get the option of having a fan in your face or dying from heat/humidity.
There's a kid's club on site. But nobody actually works there. It looked like it was open once and people did stuff there. But when we were there, there was never anybody in the club: kids nor adults.
For whatever the reason, the hot tubs at the pool require a call to maintenance for them to turn on the jets. We asked on multiple occasions to get them to turn it on but no avail. Though we were taught to ask, "¿Puedes encender la jacuzzi por favor?" But not like that did anything for us. We did find the jacuzzi jets running every so often, but just not at our behest.
When it comes down to it, it's service that will make or break any good holiday experience. This is where Taheima is severely lacking. While we were there, the resort was maybe at 30-40% capacity. For the resort, maybe they staff down at times like these because it took forever to get any service. There was only one person working at the pool to take and deliver orders. He also didn't show up until about 12PM each day. He was at the restaurant serving breakfast prior to that. My advice is to bring your own drinks before noon. Once you do place an order it's often 30 minutes before it arrives. Advice here is to order 2+ drinks at a time to save the wait.
The restaurant was kind of meh. The menu talks about their head chef, but I was not impressed. First, the breakfast and lunch menus are the same. Every. Day. If you're there past 4 days, you will most likely run out of things to order. I started ordering food off the kids' menu for variety. For dinner every night, there are 2 salads to choose from, 1 soup, 3-5 entrees. It's not a wide variety but at least that changed night to night. In terms of the quality of the dishes... well, that also changed night to night and dish to dish. So your particular mileage may vary but overall I thought the food was just so-so.
The restaurant service was friendly but again, hit-or-miss. If you sit by the big glass doors service can be great. But if you find yourself seated in a corner... well, you may not see anybody for 45 minutes at a time.
Last, but not least, is don't eat here if you didn't buy the all-inclusive package. The food and drink are completely overpriced.
The problem with this place is that they are planning for a resort that's fully occupied with about 3x the people (I saw the model they are showing for potential time share owners. They are planning on doing a lot of construction.) But right now it's not that. In the interim, they cut a lot of corners. A lot of what is offered in the hotel info book in each room, isn't available yet. So with a fraction of the staff, and a fraction of the guests, you can expect a fraction of the service and a fraction of the value.
This property is all inclusive. Rates include meals and beverages at on site dining establishments, taxes, and gratuities. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Dining
There are 131 guestrooms at Taheima Wellness Resort & Spa All Inclusive. Guestrooms are all accessible via exterior corridors. Balconies offer lake, pool, or garden views. Beds come with Select Comfort mattresses, triple sheeting, down comforters, and down blankets. Furnishings include desks and sofa beds. At the 4.0 star property, accommodations include kitchenettes with stovetops, microwaves, refrigerators, and dishwashers. Bathrooms feature showers, makeup/shaving mirrors, bathrobes, and complimentary toiletries. Wireless Internet access is available for a surcharge; guestrooms also offer direct dial phones, voice mail, and dial up Internet access (surcharge). 32 inch LCD televisions have premium cable channels, free movie channels, and DVD players. Some guestrooms have private pools. Air conditioned rooms also include coffee/tea makers, ceiling fans, blackout drapes/curtains, and electronic check out. A turndown service is available nightly, housekeeping is offered, and guests may request wake up calls. Guestrooms are all non smoking.
Notifications and Fees:
- There are no room charges for children 12 years old and younger who occupy the same room as their parents or guardians, using existing bedding.
- No pets, including service animals, are allowed at this property.
The following fees and deposits are charged by the property at time of service, check in, or check out.
- Deposit: MXN 1000 per day
- Late check out: MXN 390
- Rollaway bed: MXN 650 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Fitness Center
- Room Service
- Free Parking
- Swimming Pool
- Data Ports
- TV In Room
- Hair Dryer
- Air Conditioning
- Electronic Room Keys
- In-House Bar
- Video Check Out
- Meeting Rooms
- Clothing Iron
- In-House Dining
- Wake Up Service
- Coffee & Tea Maker
- Game Room
- Handicap Accessible