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The Peninsula Manila

Corner of Ayala and Makati Avenues, Makati City, Makati, Luzon 1226, Philippines
Hotel Class:

OverviewEdit

    Amenities:

    • Business Center
    • Fitness Center
    • Restaurant
    • Room Service
    • Free Parking
    • Free Hi Speed Internet
    • Data Ports
    • TV In Room
    • Hair Dryer
    • Air Conditioning
    • Sauna
    • Voicemail
    • Electronic Room Keys
    • In-House Bar
    • Meeting Rooms
    • In-House Dining
    • Wake Up Service
    • Family Rooms
    • Coffee & Tea Maker
    • Safe
    • Car Rental Desk
    • Mini Bar In Room
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    Overview

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    • 98%
      Luxury Travelers

    Member Reviews (11)

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    • The Peninsula ManilaPro 2014
      Harold Smith-Franzen (@smithfranzen)
      Member of
      LGBT
      Local Culture
      Outdoor Enthusiasts
      + 4
      • LGBT
      • Local Culture
      • Outdoor Enthusiasts
      • Foodies
      • Vegetarian
      • Luxury Travelers
      • Adventure Travelers
      3 Jul 04, 2012

      I have stayed at all of the Peninsulas and this is definitely the least impressive in the chain. That said, the property is still decent.

      Best things about the property are:

      - perfect location in Makati within easy walking distance of the major shopping areas
      - attractive lobby area and relatively good service overall
      - high quality in-house tour organizer (very friendly and on the ball)
      - high quality food and beverage, including an excellent breakfast buffet
      - very good value for money

      During our stay, we found two significant problems with the property -- the quality of the front desk staff and sub-standard rooms.

      We interacted with a couple of different individuals at the front desk and found that the team consistently made errors and seemed confused / overwhelmed by their jobs.

      Problems we encountered were:

      - lack of coordination with the tour desk (clueless about the details of arrangements that they had made with their own internal tour operator)
      - mistakes with the billing (definitely check your bill)
      - mistakes with reservations for car transport (wrong time)
      - forgot that they had confirmed a late check out (twice)

      The second issue / concern with this property is that the room quality is below standard for the Peninsula. Expect smaller rooms with lower quality / outdated furnishings and bathrooms. They aren't bad but they aren't exceptional.

      Double check any arrangements made with the front desk staff and re-set expectations about room quality vs. other Pens. This property is far superior to the Mandarin Oriental; however, if I were to visit Manila again, i would be tempted to check out the Shangri-La across the street.

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    • The Peninsula ManilaPro 2014
      Ericayvette
      Member of
      Local Culture
      Outdoor Enthusiasts
      Budget Travelers
      + 6
      • Local Culture
      • Outdoor Enthusiasts
      • Budget Travelers
      • Foodies
      • Luxury Travelers
      • Adventure Travelers
      • Nightlife Lovers
      • Trendsters
      • Art & Design Lovers
      5 Feb 07, 2014

      Love Staying at the Peninusla. The service was so friendly and great! Since it was our first time staying there they took the time to describe what to do and see at the hotel. The pool was beautiful! and the gym was clean and filled with new machines. Our room was very comfortable complete with a business desk with a fax and everything. The Breakfast buffet that came with our meal there was also very tasty! I well definitely stay here again!

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    • The Peninsula Manila
      Julie Bromfield
      5 Oct 14, 2012

      Perfect. Attentive staff, beautiful rooms, lovely pool and workout facilities make this a true 5 star hotel.

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    • The Peninsula Manila
      Ron Lorilla
      3 Jul 05, 2012

      Somehow I was expecting more. Somehow I was expecting a softer treatment. Somehow I walked away saying “Was that the Peninsula experience?

      The Peninsula comes with a big reputation that sadly did not live up to it in my eyes. Yes, front desk and check in was efficient. Yes, the ambiance of the hotel did take my breath away. But no to the food, the security guards with stoic looks making you feel like you’ve stolen a towel, and the lack of greetings from many of the staff.

      I walked away feeling that the lobby staff had that “I work for the Peninsula and don’t need to smile” attitude, which is so different than the competition across the street.

      I’ll give it another try, but improvements need to be made.

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    • The Peninsula Manila
      Jing F.
      5 Jul 04, 2012

      First time back in the Philippines for almost 30 years.. and I wanted to stay in this hotel...highly recommended by my friends here in US and in the Philippines. The hotel is really nice and very elegant. The staff who works there are really hospitable..they do treat you with respect. The rooms are nice and clean. I stayed for a total of 12 days. The breakfast buffet was complimentary...good breakfast and good looking restaurant staffs were a plus.

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    • The Peninsula Manila
      JohnMichael
      Member of
      Local Culture
      Outdoor Enthusiasts
      Budget Travelers
      + 7
      • Local Culture
      • Outdoor Enthusiasts
      • Budget Travelers
      • Foodies
      • Wellness
      • Luxury Travelers
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      • Nightlife Lovers
      • Spiritual Seekers
      • Art & Design Lovers
      3 Jul 04, 2012

      This too is sort of a dated hotel. It is but a block away from shangrila hotel and the rest of makati. It is a place where President Bush last visited. I personally like it because of the candid camera shots of me drunkenly dancing in the water fountain. I was not supposed to be dancing in the water fountain.. drunkenly or otherwise. I would not suggest doing it.. though it would be a story to tell. Especially with the more formal (stuff) ambiance/air/environment/etc that the decor and vibe of the hotel gives off. Of course I would not fault them for that since that is what I think they are known for.. Old money of sorts. I dont think I'd stay there again, but then again i'm a little too crazy for that place.
      lulz
      ;D

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    • The Peninsula Manila
      Aiqoh De Guzman
      4 Oct 23, 2012
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    • The Peninsula Manila
      Dennis Ramos
      5 Aug 11, 2012

      a world-class hotel!

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    • The Peninsula Manila
      lifeisacelebration
      5 Jul 04, 2012

      Merry Christmas, Everyone!

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    • The Peninsula Manila
      Melisa Henderson
      4 Sep 09, 2011
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    Description:

    This Makati luxury hotel is near Ayala Museum and Philippines Stock Exchange. Additional attractions include Baywalk.

    Features.
    Dining options at The Peninsula Manila include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an outdoor pool, a children's pool, a health club, a sauna, and a fitness facility. The property's full service health spa has massage/treatment rooms and beauty services. This 5.0 star property has a business center and offers small meeting rooms, secretarial services, and a technology helpdesk. High speed Internet access is available in public areas. This Makati property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. The property offers an airport shuttle (surcharge). Business services, wedding services, limo/town car service, and translation services are available. Guest parking is available for a surcharge. Additional property amenities include a poolside bar, a coffee shop/café, and valet parking.

    Guestrooms.
    There are 497 guestrooms at The Peninsula Manila. Guestrooms are all accessible via exterior corridors. Refrigerators, coffee/tea makers, and minibars are offered. Bathrooms feature separate bathtubs and showers with handheld showerheads. They also offer phones, makeup/shaving mirrors, and bathrobes. In addition to complimentary newspapers, guestrooms offer direct dial phones with voice mail. Televisions are available in guestrooms. Air conditioned rooms also include desks, complimentary bottled water, blackout drapes/curtains, and welcome amenities. Guests may request irons/ironing boards, hypo allergenic bedding, and wake up calls. A nightly turndown service and housekeeping are available. Cribs (infant beds) are available on request.

    Notifications:

    Additional fees and deposits may be charged by the property at time of service, check in, or check out.

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    Reviews Summary

    Excellent!485 reviews across the web.

    • Guests think this is a family-friendly hotel.
    • Guests recommend this as a luxury hotel.
    • Service
      95% found the staff to be very friendly.
    • Ambiance
      94% were fond of the entertainment options.
    • Location
      93% liked the proximity to shopping.
    • Grounds
      Pool was lovely, according to 89%.
    • Hotel
      87% considered it to be very well-maintained.
    • Wellness
      Very nice wellness & sports facilities.

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