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The Ritz-Carlton Chicago (A Four Seasons Hotel)

160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
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  • 98%
    Luxury Travelers

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  • The Ritz-Carlton Chicago (A Four Seasons Hotel)Pro 2014
    Harold Smith-Franzen (@smithfranzen)
    Member of
    Local Culture
    Outdoor Enthusiasts
    Foodies
    + 4
    • LGBT
    • Vegetarian
    • Luxury Travelers
    • Adventure Travelers
    3 Nov 05, 2013

    This used to be one of the top properties in Chicago but it has been eclipsed by new entrants and needs updating. That said, it is still a good property in an excellent location and is good value for money at its current rate structure.

    The pluses:

    - Fantastic location
    - Reliable Ritz / Four Seasons amenities and service levels
    - Free wireless internet (surprised me)
    - Great views of Hancock and Lake Shore Drive (North view)
    - Very reasonable rates during the period I stayed here

    The minuses:

    - Lobby area and some elements of the room are a bit dated
    - Service is of an older, stuffier, and more formal variety. I didn't find the staff to be warm / friendly nor were they proactive in anticipating needs. That said, they were good on the basics

    Also, watch out when booking a room with two beds. My room had two twin beds. I was very surprised. I have never seen a twin bed at a luxury hotel outside of Japan.

    Recommended for:Business TravelersFamily TravelersLuxury Travelers
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  • The Ritz-Carlton Chicago (A Four Seasons Hotel)
    Jen Knoedl @GogobotChicago
    Member of
    Family Travelers
    Local Culture
    Outdoor Enthusiasts
    + 10
    • Budget Travelers
    • Business Travelers
    • Foodies
    • Wellness
    • LGBT
    • Vegetarian
    • Green Travelers
    • Students
    • Backpackers
    • Luxury Travelers
    4 Feb 25, 2013
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  • The Ritz-Carlton Chicago (A Four Seasons Hotel)
    Kristen Pieszko
    Member of
    Local Culture
    Outdoor Enthusiasts
    Budget Travelers
    + 5
    • Foodies
    • Wellness
    • Green Travelers
    • Adventure Travelers
    • Trendsters
    3 Jun 21, 2013

    I would actually recommend staying at the Four Seasons across Michigan over here. While the rooms were clean with a great view, my sisters & I went for a spa weekend and were hugely disappointed in the spa. In addition, because it is attached to Water Tower Place it is really swarming with tourists and curious shoppers!

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  • The Ritz-Carlton Chicago (A Four Seasons Hotel)
    Vince Nigito
    Member of
    Local Culture
    Budget Travelers
    4 Jun 01, 2013

    The Ritz is incredible, not least of which because they have something that I’ve never seen before in any other hotel – a bathroom with two sinks! The view from the Ritz is amazing. The standard rule applies – the higher you can get the better. If you can spare the cash, the Ritz has Lakeview Suites, with a wrap-around view of Lake Michigan, though the views from the standard Lakeview and Cityview rooms are still breathtaking. The rooms themselves are plush and tastefully decorated. The Ritz is attached to Water Tower Place, with theaters on the bottom floor and shopping all over the place with dozens of upscale stores. The Ritz is in walking distance of the Magnificent Mile and Lake Michigan.

    Recommended for:Luxury Travelers
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  • The Ritz-Carlton Chicago (A Four Seasons Hotel)
    Carrie Miller
    5 Jul 04, 2012

    Because it’s owned by Four Seasons, the Chicago Ritz is different from some others I’ve stayed in Miami and Amelia Island, Florida. There’s no premium club floor, for example, with its open bar and intermittent snacks. But in its service, rooms, décor and comfort, it still definitely feels like “The Ritz.” We stayed in a sprawling suite on the 30th floor -- the top floor of the hotel at Water Tower Place on Michigan Avenue – and the lake view was amazing. The décor was updated classic, with a super down-comfy bed, and his and her walk-in closets leading to the European-style bathroom. Wall-windowed with natural light, our living room had its own flat-panel entertainment system, iPhone dock and half bath. This place has “remember your name” service and when we wanted flatware and napkins to eat our restaurant leftovers, they were delivered in five minutes flat – after a telephone call to the room because we’d forgotten the Do Not Disturb sign was out!This Ritz has a lot of amenities waiting for children, including a red wagon at the front desk to select a toy from, dissolvable confetti sprinkled through their bathrooms, and kid bath products and toothbrushes. We got a visit from “the Candy Man” who will sugar up your young people from his rolling cart whilst divining their personalities from the sweets they choose. Other kids options include a nylon tent to “camp” in and special doll beds for the American Girl guests of the Ritz. (If your tween or younger daughter does not own an American Girl doll upon arrival, the flagship store is in the attached mall and you might as well just give it up.) We had an adults-only dinner at Deca, the lobby restaurant we were told was recently renovated to make it less stuffy and more accessible and affordable. It was fine dining nonetheless, and we appreciated the classic “shellfish tower,” adding the lobster tail option. The duck breast with cherries and wild salmon with chanterelles were both perfectly medium rare and we appreciated the wine pairings doubly because they were half price on weeknights!

    Recommended for:Luxury Travelers
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  • The Ritz-Carlton Chicago (A Four Seasons Hotel)
    Robert Tisdale
    5 Jul 04, 2012

    The elegant lobby is on the twelfth floor of the Water Tower, and features an amazing view, which is just the beginning of how the Ritz separates itself from other great Chicago hotels. The elevators open and you are presented with an imperial setting of wall to wall windows in a magnificent lobby, restaurant, and lounge that provides you with a fantastic view of the John Hancock building and Chicago skyline. The rooms are magical. Everything is in order, immaculate, and quiet. The beds are perfect and are one of the highlights. The staff will go beyond the call of duty, and obviously “can do” is a common phrase for them. You may feel underdressed if you show up not in a collared shirt as most people here are wearing suits. This is luxury.

    Recommended for:Luxury Travelers
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OverviewEdit

4.0 out of 5
6 members' reviews
Excellent! - 91% of guests recommend
  • Phone:

    +1-888-271-2681

Description

The Ritz Carlton is located in the Water Tower Place building on Michigan Avenue, along with the Chicago Playhouse, the American Girl Store, Lego Land and other high end shops. It is walking distance to Navy Pier, Mag Mile shopping and Gold Coast restaurants.
Dining options include Deca Restaurant + Bar, a mid to upscale lobby restaurant offering breakfast lunch and dinner daily along with an ... read more
elaborate Sunday brunch. Room service is available 24 hours.

Guest Rooms:
The Ritz has 434 hotel rooms including 90 luxury suites. Complimentary services include an array of child and teen amenities, free newspaper delivery, wireless internet, cell phone charging, fax machine upon request, and use of the fitness center including classes, whirlpool, pool, sauna and steam room.



Notifications and Fees:

  • Children 18 and under incur no extra charges when staying with parents in their rooms. Parking fees are valet $48 with in and out privileges. Self-parking is $35 and your car may not be moved once parked. Pets of up to 30 pounds are permitted with no additional fee. Checkout is at noon with a half-day rate being charged past 12:30. The hotel will check your bags at no charge, however, and you may continue to use the facilities that day.

Amenities:

  • Business Center
  • Fitness Center
  • Restaurant
  • Room Service
  • Swimming Pool
  • Pets Allowed

Reviews Summary

Excellent!761 reviews across the web.

  • Guests think this is a family-friendly hotel.
  • Guests recommend this hotel for business travelers.
  • Hotel Building
    100% loved the terrace.
  • Room
    99% thought the view was good.
  • Location
    96% liked the proximity to shopping.
  • Service
    95% found the staff to be very friendly.
  • Food
    79% found the breakfast to be wonderful.
  • Hotel
    Excellent hotel.

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