The Westin Excelsior Florence

Piazza Ognissanti 3, Florence 50123, Italy
Hotel Class:


  • Phone:

    +39 055 271 51


  • Business Center
  • Fitness Center
  • Restaurant
  • Room Service
  • Pets Allowed
  • TV In Room
  • Hair Dryer
  • Air Conditioning
  • Voicemail
  • Electronic Room Keys
  • In-House Bar
  • Meeting Rooms
  • In-House Dining
  • Wake Up Service
  • Family Rooms
  • Safe
  • Car Rental Desk
  • Mini Bar In Room
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Tribes: Who likes this place?

Who Likes This Place?

What the scores mean:
These scores tell you how well-liked a place is in each Tribe. Gogobot Tribes are groups who share a certain travel style, like Family Travelers or History Buffs.

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  • 98%
    Luxury Travelers
  • 74%
    Art & Design Lovers
  • 74%
    Local Culture
  • 74%
    Outdoor Enthusiasts
  • 74%
    Family Travelers
  • 51%
    Business Travelers
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Member Reviews (5)

Family Travelers
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  • The Westin Excelsior Florence
    Gerardo D
    5 Dec 05, 2013
    Recommended for:Art & Design LoversFamily TravelersLocal CultureLuxury Travelers
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  • The Westin Excelsior Florence
    5 Oct 29, 2013

    I have to begin with the most stunning feature of the Westin Excelsior: the rooftop bar. Sure, you've seen rooftop bars before. But this one tops them all. There is a restaurant, bar, and separate lounge, all with indoor and outdoor spaces. Definitely make a reservation at the restaurant -- they are fully booked almost every night, especially if you want to sit right on a window. Although, if you can't get that, don't let it stop you from going. Even if you don't stay in the hotel, it's worth eating there even in an interior seat. The place is made of glass and you'll still bask in the views of Florence. The room was clean and tidy. No complaints there. The shower had a couple steps leading up to it, which I found wacky and charming. Breakfast is included in a sunny room with plenty of space.
    The service at the Westin is also exemplary. There is a real ease and grace in everyone who works there. The folks who work at the reception desk really understand great hospitality. They made me feel like we were really friends and I found myself hanging out to chat with them and to hear about their recommendations around town. Really stellar service in a gorgeous building and an ideal location. What a fantastic place to stay!

    Recommended for:Luxury TravelersOutdoor Enthusiasts
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  • The Westin Excelsior Florence
    5 Jul 05, 2012

    As soon as I walked in, I had this image of myself sitting in the lobby bar (with awesome metal carvings on the bar itself), wearing an impossibly stylish suit, drinking a martini beneath glowing amber lights, listening to Charlie Parker on the sound system…
    Ahhh… It’s the kind of top-notch hotel that feels like a fantasy. The room was great, especially the triple shower head. The service was impeccable. But the best part was the rooftop terrace with a breathtaking 360-degree view. On one side there’s the old city. On the other, the new city. There’s a restaurant up there with a menu that changes every night, and it’s so good that even locals eat there (and you have to make reservations way in advance). Everything about this hotel is decadent, in a handsomely dark way. You also can’t beat the location. It’s right along the river and next to a beautiful church, in an area with lots of interesting architecture. If you can afford it, I can’t think of any reason not to stay here.

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  • The Westin Excelsior Florence
    Melinda Osterloh
    First to Review
    4 Jul 04, 2012

    We stayed here in 2003/2004. It was beautiful and right on the river, but not as centrally located as some others. I LOVED walking around Florence, though, so it hardly mattered.

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  • The Westin Excelsior Florence
    stewart levine
    5 Aug 20, 2011
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Set in the heart of Florence, this hotel is close to Chiesa di Ognissanti and Cathedral of Santa Maria dei Fiori, as well as Church of Santa Maria Novella. Other attractions include Statue of David.

Dining options at The Westin Excelsior, Florence include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include a fitness facility. This 5.0 star property has a business center and offers small meeting rooms, limo/town car service, and audio visual equipment. Wireless Internet access (surcharge) is available in public areas. This Florence property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. The property offers an airport shuttle (surcharge). Business services, wedding services, concierge services, and tour/ticket assistance are available. Guest parking is available for a surcharge. Additional property amenities include valet parking, multilingual staff, and laundry facilities.

There are 171 guestrooms at The Westin Excelsior, Florence. Beds come with pillowtop mattresses, signature bedding, triple sheeting, and down blankets. Furnishings include desks and sofa beds. Bathrooms feature phones, bidets, makeup/shaving mirrors, and bathrobes. Wireless Internet access is available for a surcharge; guestrooms also offer multi line phones, voice mail, and complimentary newspapers. Televisions have satellite channels, TV Internet access (surcharge), and pay movies. Air conditioned rooms also include minibars, blackout drapes/curtains, electronic/magnetic keys, and clock radios. Guests may request hypo allergenic bedding and wake up calls. A nightly turndown service and housekeeping are available. Cribs (infant beds) and rollaway beds are available on request.
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Reviews Summary

Excellent!298 reviews across the web.

    • Hotel
      100% thought it was clean.
    • Room
      97% thought the view was good.
    • Ambiance
      96% enjoyed the friendly atmosphere.
    • Service
      93% found the staff to be very friendly.
    • Location
      88% liked the proximity to sightseeing.
    • Food
      83% found the breakfast to be wonderful.